Terms and Conditions

1. Introductory provisions

1.1 These terms and conditions are issued under Section 1751(1) of Act No. 89/2012 Coll., the Czech Civil Code.

1.2 They govern the mutual rights and obligations between the seller and a buyer who is a consumer, arising from purchase contracts concluded through the website at tapizza.cz.

1.3 A consumer is any natural person who, outside their business activity or independent profession, concludes a contract with a trader. If you buy in the course of business, the consumer provisions do not apply to you.

1.4 Provisions departing from these terms may be agreed in the purchase contract; such arrangements prevail over these terms.

1.5 We may amend these terms. The version in force on the day you submit an order applies to that order.

2. The seller

2.1 The seller and operator of this website is:

• Krabičkárna s.r.o.
• Registered office: K Brnkám 448/1, Dolní Chabry, 184 00 Prague 8, Czech Republic
• Company ID: 08805156, VAT ID: CZ08805156
• Registered in the Commercial Register kept by the Municipal Court in Prague, section C, insert 325694
• Premises: Karla Hlaváčka 2343/6, 180 00 Prague 8, Czech Republic
• Email: info@tapizza.cz, phone: +420 799 906 366
• Opening hours: Wednesday to Sunday, 11:00–21:00; closed on Mondays and Tuesdays

3. Pre-contractual information

3.1 In accordance with Sections 1811 and 1820 of the Civil Code we inform you that:

• the cost of means of distance communication does not differ from the basic rate — we charge nothing extra for ordering online and you pay only your own operator's tariff;
• the delivery charge is shown in the summary before you submit your order, and food prices include value added tax;
• the purchase contract cannot be withdrawn from within fourteen days — the reasons are set out in Article 8;
• the contract is concluded in Czech and we archive it electronically; we will provide access on request;
• complaints may be sent to info@tapizza.cz; the supervisory authority is the Czech Trade Inspection Authority and, for food, the Czech Agriculture and Food Inspection Authority.

4. User account

4.1 You may order with or without an account. An account stores your contact details, delivery addresses and order history.

4.2 The account is protected by a password you must keep confidential. We are not liable for harm caused by disclosing it to a third party.

4.3 We may close an account, in particular if it has not been used for more than two years or if it is used in breach of these terms.

4.4 You may request closure at any time at info@tapizza.cz. Closure does not affect obligations under contracts already concluded or our statutory duty to retain accounting records.

5. Formation of the purchase contract

5.1 The presentation of food on the website is informative and does not constitute a proposal to conclude a contract within the meaning of Section 1732(2) of the Civil Code. Section 1732(2) does not apply.

5.2 Your order submitted through the website is the proposal to conclude a contract. Before submitting it you can review and change the details you entered and correct input errors.

5.3 We will promptly confirm receipt of your order by email. This is merely an acknowledgement of receipt under Section 1827(1) of the Civil Code and does not conclude the contract.

5.4 The purchase contract is concluded when we accept your order — that is, when we confirm we will prepare it.

5.5 We may decline an order, in particular where an item has sold out, the address lies outside our delivery area, the kitchen is at capacity, or we have reasonable doubts about the details provided. We will inform you without undue delay and refund any amount already paid.

5.6 You agree to the use of means of distance communication in concluding the contract.

6. Price and payment

6.1 Prices are in Czech koruna and include value added tax. For items that are packaged, the price includes packaging.

6.2 The decisive price is the one shown at the moment you submit your order. The total, including delivery, is shown in the summary beforehand.

6.3 Payment may be made:

• in cash on handover,
• by payment card on handover via terminal,
• by card in advance through the Comgate payment gateway, including Apple Pay and Google Pay.

6b. Online card payment

6b.1 Online payments are handled for us by the Comgate payment gateway. The provider, Comgate, a.s., is a licensed payment institution supervised by the Czech National Bank. More at https://www.comgate.eu/cs/platebni-brana.

6b.2 After you submit the order we redirect you to the gateway's secure page, where you enter your card details. You confirm the payment in the way your bank requires — usually in its mobile banking app. Once paid, you are returned to our site and we tell you the outcome.

6b.3 Card details are entered directly with the gateway provider. We never see them and we do not store them.

6b.4 We send the order to the kitchen only after the gateway confirms payment. An unfinished or cancelled payment means the order stays unpaid and we do not start preparing the food.

6b.5 Refunds are returned to the card used for the payment. We issue them through the Comgate gateway.

6b.6 For questions or complaints about the payment itself you can contact the gateway provider directly:

• Comgate, a.s., Gočárova třída 1754/48b, 500 02 Hradec Králové, Czech Republic
• E-mail: podpora@comgate.cz
• Phone: +420 228 224 267

6a. Tax document

6a.1 We issue proof of payment on handover, or send it to the email address provided.

6a.2 We are a VAT payer.

7. Delivery

7.1 You may collect your order at our premises or have it delivered by courier.

7.2 Delivery is provided through Wolt Drive. The delivery time shown is an estimate — it depends on kitchen load and courier availability and is not a binding time of performance.

7.3 The delivery charge is determined by the straight-line distance between our premises and the delivery address:

• up to 1 km — CZK 29
• up to 3 km — CZK 49
• up to 6 km — CZK 69
• up to 8 km — CZK 89
• The minimum order value for delivery is CZK 200.

7b. Taking delivery

7b.1 You must be reachable at the address given at the agreed time and give the courier the cooperation needed for handover.

7b.2 If handover fails for reasons on your side — in particular if you are not reachable at the address or do not answer the courier's call — the obligation is deemed fulfilled. Given the nature of the goods the food cannot be delivered again and the price is not refunded.

7b.3 The risk of damage passes to you on taking delivery.

7b.4 We recommend checking the condition of the order on handover. Raise obvious defects, in particular damaged packaging, with the courier immediately.

8. Withdrawal from the contract

8.1 Under Section 1837(e) of the Civil Code, a consumer may not withdraw from a contract for the supply of goods subject to rapid decay, or goods which, after delivery and by their nature, have been irreversibly mixed with other goods.

8.2 Prepared food and drinks are goods of this nature. The fourteen-day right of withdrawal under Section 1829 of the Civil Code therefore does not arise.

8.3 This does not affect your rights from defective performance under Article 9.

9. Cancelling an order before preparation begins

9.1 Beyond our statutory obligations, you may cancel an order free of charge until we start preparing it.

9.2 Please tell us by phone on +420 799 906 366 as soon as possible. With food this is a matter of minutes and we may not see an email in time.

9.3 If the order was paid in advance and cancelled in time, we will refund the amount without undue delay by the same means you used to pay.

10. Rights from defective performance and complaints

10.1 We are liable that the goods are free of defects on receipt — in particular that they match the type, quantity and quality ordered and are fit for their usual purpose (Section 2161 of the Civil Code).

10.2 Given the nature of the goods, please raise a complaint as soon as possible, ideally on handover and no later than the same day. With food it cannot be assessed later whether the defect already existed on receipt.

10.3 Raise complaints by phone on +420 799 906 366 or by email at info@tapizza.cz. Please give the order number and describe the defect; a photograph helps.

10.4 We will decide on the complaint immediately, or within three working days in complex cases. We will settle it, including remedying the defect, without undue delay and no later than 30 days from the day it was raised, unless we agree otherwise (Section 19(3) of Act No. 634/1992 Coll., on consumer protection).

10.5 Where the defect can be remedied, you are entitled to a new, defect-free item. Where that is impossible or disproportionate, you are entitled to a reasonable discount or to withdraw from the contract.

10.6 We will inform you how the complaint was settled and issue confirmation of both its filing and its settlement.

11. Food information and allergens

11.1 For each item we state allergens under Annex II to Regulation (EU) No 1169/2011 on the provision of food information to consumers, along with labels such as vegan, vegetarian or gluten-free where they apply.

11.2 Our food is prepared in a shared kitchen alongside ingredients containing allergens. We therefore cannot rule out traces even in items that do not list the allergen.

11.3 If you have a serious allergy or intolerance, please call us before ordering.

11.4 Photographs of items are illustrative.

12. Out-of-court resolution of consumer disputes

12.1 If a dispute arises between us that cannot be settled by agreement, you have the right to out-of-court resolution under Section 20d et seq. of Act No. 634/1992 Coll., on consumer protection.

12.2 The competent body is the Czech Trade Inspection Authority, Central Inspectorate — ADR Department, Štěpánská 796/44, 110 00 Prague 1, adr.coi.cz, adr@coi.cz.

12.3 A proposal may be filed within one year of the day you first raised your claim with us. Out-of-court resolution is initiated solely on your proposal and is free of charge.

12.4 The European Online Dispute Resolution platform was repealed by Regulation (EU) 2024/3228 and has not operated since 20 July 2025; we therefore give no link to it.

13. Personal data

13.1 Information on the processing of personal data is set out in a separate Privacy Policy available on this website.

13.2 We send commercial communications only with your consent or within the limits of Section 7 of Act No. 480/2004 Coll.; you may unsubscribe at any time free of charge.

14. Service of communications

14.1 We communicate electronically to the email addresses given in the order, or by telephone.

14.2 A message is deemed delivered when it reaches the recipient's incoming mail server.

15. Final provisions

15.1 Matters not governed by these terms are subject to the law of the Czech Republic, in particular the Civil Code and the Consumer Protection Act. This does not affect consumer rights arising from generally binding legislation.

15.2 If any provision is invalid or ineffective, it is replaced by a provision whose meaning comes as close as possible to it. The invalidity of one provision does not affect the validity of the others.

15.3 The purchase contract, including these terms, is archived electronically and is not accessible to third parties.

15.4 These terms take effect on the date stated at their head.